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Privacy notice

We inform you about how we collect, use and protect your information. If you would like to know more about cookies and similar technologies, please read this document. Also, you can always contact us and we will be happy to answer your questions.

We rarely change this notice, so for the most relevant version please visit the current page on our website.

We offer services related to the online booking of hotels, apartments, houses and other accommodations through our own websites, mobile applications, emails and other means of communication. All personal data that we collect in the course of the service, or when you are contacted by email, telephone, mail or chat, we process in accordance with this notice.

Without specific information, we cannot provide you with a booking service or assistance with this service. For normal operation, we need information such as name, surname, arrival and departure dates, email address, telephone number. Payment information may also be necessary.

In addition, even if you do not place an order while using one of our platforms (website, mobile application, etc.), we collect some information from your device. This is simple data such as IP address, language settings, browser.

After completing your booking, we may ask you to write a review so that we can help our customers make choices and improve our service.

There are other options of providing us with information. For example, if you are browsing on your mobile device, you can send us your location so that we can provide you with more relevant information. For convenience, you can open a user account (account), which will allow you to view and manage your reservations, as well as save your personal settings and data.

We may collect information about you from our business partners, social media platforms and other third parties.

What encourages us to collect and use your personal information?

The main purpose of collecting personal data is to book accommodation and provide other services as part of your booking. We also do this in order to be able to inform you about our promotions and additional services. There are some more reasons that we describe below.

Reasons behind collecting and using your personal data?

We may use your personal data in the following cases:

  1. Booking: We use your personal data to process and accompany your booking and to send the necessary data to business partners and, ultimately, to the facility. This process includes sending you messages such as confirmations, reminders, changes.
  2. Client support service: Our support team is always ready to help you with, and for that they require personal data such as arrival and departure dates etc.
  3. Client feedback: You may be asked to leave a review after your stay or answer a short question to improve our service and help other travelers.
  4. Account: We provide an opportunity to create a personal account on our service. This helps you manage your bookings, reviews, and various personal settings.
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